Privacy Policy
How we collect, use, and protect your personal data. Last updated: June 2025.
1. Data Controller
Skip Hire Milton Keynes is the data controller responsible for your personal data. If you have any questions about this privacy policy or how we handle your data, contact us at info@skiphiremiltonkeynes.co.uk or call +44 7495 060616.
2. Data We Collect
We collect the following personal data when you use our services or contact us:
Contact Information
Name, phone number, email address, and delivery address when you request a quote or book a skip.
Service Details
Skip size, delivery dates, postcode, project details, and any special requirements you provide.
Communication Records
Records of phone calls, emails, and form submissions for service delivery and quality purposes.
Website Usage
IP address, browser type, pages visited, and interaction data collected through cookies and analytics.
3. How We Use Your Data
To provide our services — Processing your skip hire booking, arranging delivery and collection, handling permit applications with Milton Keynes Council.
To communicate with you — Confirming bookings, providing quotes, sending delivery updates, and responding to enquiries.
For legal compliance — Meeting our obligations under waste carrier licensing, environmental regulations, and tax law.
To improve our service — Analysing website usage to improve the user experience and understanding customer needs.
4. Legal Basis for Processing
Contract — Processing necessary to fulfil your skip hire booking and deliver our services.
Legitimate interest — Responding to enquiries, improving our services, and administering our business.
Legal obligation — Maintaining waste transfer records, tax records, and regulatory compliance documentation.
Consent — Where you have opted in to receive marketing communications. You can withdraw consent at any time.
5. Data Retention
Booking and service records are retained for 6 years to comply with tax and environmental regulations.
Enquiry data (quotes that did not proceed) is retained for 12 months, then deleted.
Website analytics data is retained for 26 months in anonymised form.
6. Your Rights
Under UK GDPR, you have the right to:
Access — Request a copy of the personal data we hold about you.
Rectification — Ask us to correct inaccurate or incomplete data.
Erasure — Request deletion of your personal data where there is no legal reason for us to continue processing it.
Restrict processing — Ask us to limit how we use your data in certain circumstances.
Data portability — Request your data in a structured, machine-readable format.
Object — Object to processing based on legitimate interest or for direct marketing purposes.
7. Cookies
Our website uses essential cookies required for the site to function. We may also use analytics cookies to understand how visitors use our site.
You can control cookie settings through your browser. Disabling essential cookies may affect site functionality.
8. Third Parties
We may share your data with Milton Keynes Council for skip permit applications, waste disposal facilities for regulatory compliance, and payment processors for transaction handling.
We do not sell your personal data to any third party. Data is only shared where necessary to deliver our services or meet legal obligations.
9. Data Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Access to personal data is restricted to staff who need it to perform their duties.
10. Contact Us
To exercise any of your rights or ask questions about this policy, contact us:
Email: info@skiphiremiltonkeynes.co.uk
Phone: +44 7495 060616
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.